Internal knowledge management of an enterprise refers to collection, systematization, management and dissemination of internal knowledge by various means to improve competitiveness and innovative capacity of an enterprise. In prac...
The operational efficiency of an enterprise is one of important factors for success of an enterprise. In face of increasing market competition and constantly improving consumer demand, enterprises need to constantly improve their ...
Team knowledge management is a very important part of organizational management. Mature companies typically put a lot of emphasis on team knowledge management practices to improve collaboration and overall productivity. This artic...
The user help system can improve user experience, help users use product correctly, and experience various functions of product. B-end products usually require high training costs due to their specific business attributes and comp...
With rapid development of Internet, more and more companies are looking for more efficient and convenient customer service methods. As a new customer service model, self-service in help center has received wide attention. This art...
With rapid development of economic globalization and information technology, businesses are facing increasing competition and challenges. How to understand dynamics of market, meet customer needs, and improve product quality and e...
With continuous development of enterprise digital production methods, network offices and online collaboration are becoming more common. An enterprise may store a large number of files and documents, and these documents are mostly...
With rapid development of Internet technology, more and more businesses are starting to use online customer service as an important business method to improve customer service. However, in addition to providing a real-time communi...
Regarding most frequently asked questions, one of most frequently asked questions is what should I include on FAQ page? Clearly, answers are also least valuable, as a well-written, well-formatted FAQ page is optimized to be more ...
The product brochure is an important tool that businesses can use to present their products to customers, as well as one of important ways to showcase a product's image and features. A great product guide can enable customers to b...
