Although Q&A design of web page is more human and efficient, judging by actual usage and preferences of customers, more and more people prefer self-service. The data shows that about 67% of respondents would prioritize self-se...
With continuous development of technology and increasingly fierce competition in market, enterprises need to provide customers with more information and guarantees when promoting and selling products, and product manuals have beco...
Before that, let's take a look at benefits of creating a help center. The role of help center Users visiting help center to search for answers on their own will greatly reduce burden on customer after-sales service, and self-lear...
Customer service experience refers to feel and experience of customers when using products or services, including satisfaction with products or services, brand recognition and loyalty, etc. Customer service experience can affect c...
At present, with in-depth development of knowledge and information age, importance of knowledge management is becoming more and more prominent, and importance of knowledge management in enterprises is also increasing significantly...
With continuous development of technology and continuous growth of enterprises, knowledge management within enterprises is becoming more and more important. A wiki page is a very effective knowledge management tool that can help b...
In recent years, with acceleration of digital transformation of enterprises, more and more attention has been paid to importance of customer service. The quality of customer service not only directly affects customer satisfaction ...
As an indispensable knowledge base for today's businesses, FAQ page (Frequently Asked Questions) is an authoritative place that centrally provides users with important information to query and resolve problems. If you offer a grea...
In today's fast-growing market environment, companies need to constantly innovate and upgrade their products and services to stay competitive. In this process, product knowledge training is especially important. Only when employee...
With rapid development of economy and information technology, knowledge resources have become very important intangible assets of enterprises. At present, core competitiveness of an enterprise depends not only on production factor...
