Solutions

24 November, 2023

How to organize an enterprise knowledge base?

To organize a corporate knowledge base, you must complete following steps: Determine topic and scope of knowledge base. The knowledge base should have a clear topic and scope for ease of management and search. Gathering knowledge...

23 November, 2023

What are benefits of creating FAQs for businesses?

FAQs are "Frequently Asked Questions and Answers", which means providing concise and concise answers to frequently asked questions about a particular phenomenon, problem, product or service. The importance of FAQs is that they can...

22 November, 2023

Why do companies need internal knowledge bases?

With continuous development of enterprises, number of employees and complexity of business are constantly increasing. To better organize and manage knowledge resources within an enterprise, many enterprises are starting to create ...

21 November, 2023

How to create an online help documentation page

According to research, more than 50% of Internet users are more likely to use self-support on a website to resolve product usage issues. Then at this time, online help center (that is, online help page) meets needs of users. An on...

20 November, 2023

What are ways to create an enterprise wiki?

Wiki (Wiki) is a collaborative web application that allows multiple users to edit and modify content of same page. The value of a wiki is that it provides an open, shared, and collaborative way to share knowledge in which everyone...

17 November, 2023

How to write product reference documents?

Product Help Documentation is product-specific usage instructions and user guides designed to help users understand and use product. With continuous development of Internet technology, more and more products and services need to p...