For most businesses, creating a site help center platform is an irresistible development trend. The editor of this article will tell you if a company needs to build a help center and how to build a help center. What is Help Cente...
According to research, more than 50% of Internet users are more likely to use self-service support on a website to resolve product usage issues. Online Help Center is an extensive knowledge base that can help potential customers a...
Help Centers are designed to help users understand product and solve problems. However, during production process, we may encounter some misunderstandings that may cause our help center to not achieve expected results. So, in this...
Modern businesses face increasingly fierce market competition. In order to gain an advantage in fierce competition, establishment and improvement of customer service system has become very important. A complete customer service sy...
With advent of information age, businesses are faced with more and more complex information, and how to manage and use this information has become key to development of enterprises. As a new idea and method of management, knowledg...
According to research, more than 50% of Internet users are more likely to use self-support on a website to resolve product usage issues. Then at this time, online help center (that is, online help page) meets needs of users. An on...
In current era of a data-driven knowledge economy, knowledge management is becoming an increasingly important skill. In an era of fierce competition, good knowledge management capabilities can help us better deal with various chal...
White papers are divided into two categories, one refers to research and development documents used in development, and other refers to customer-to-customer documents. White papers are not only applicable to SaaS development, they...
In today's society with development of science and technology, more and more companies are turning their attention to Internet and promoting their products on Internet. For these online products, it is especially important to have...
With continuous development and popularization of Internet technologies, more and more companies are beginning to transfer their business online. Such a transfer can not only significantly increase efficiency of enterprise, but al...
