With advent of digital age, companies need to pay more attention to customer experience, and building a great help center has become a must-have choice for many large companies. In addition to providing users with a self-service e...
In today's highly competitive market, reference documentation has become one of important components of corporate products. As a product guide, reference document can help enterprise customers quickly understand how to use product...
With acceleration of digital transformation of enterprises, importance of knowledge management tools is becoming more and more visible. Good knowledge management tools can help companies improve operational efficiency, reduce cost...
Creating a help center is what most companies are trying to do, and its importance to companies is obvious. Now, it may not be difficult for businesses to create a help center, but there are a few issues that need to be clearly co...
During second half of development of Internet, many companies began to carry out digital transformation, while many companies neglected extremely important point - enterprise knowledge management. It can be said that in today's in...
FAQ (Frequently Asked Questions) A Frequently Asked Questions (FAQ) page is a type of page that is frequently used on websites or applications. It provides users with a convenient way to find answers to their problems and also red...
For most businesses, creating a site help center platform is an irresistible development trend. The editor of this article will tell you if a company needs to build a help center and how to build a help center. What is Help Cente...
According to research, more than 50% of Internet users are more likely to use self-service support on a website to resolve product usage issues. Online Help Center is an extensive knowledge base that can help potential customers a...
Help Centers are designed to help users understand product and solve problems. However, during production process, we may encounter some misunderstandings that may cause our help center to not achieve expected results. So, in this...
Modern businesses face increasingly fierce market competition. In order to gain an advantage in fierce competition, establishment and improvement of customer service system has become very important. A complete customer service sy...
