September 20, 2023

Strategies for Creating Online Help Center Web Pages

According to research, more than 50% of Internet users are more likely to use self-service support on a website to resolve product usage issues. Online Help Center is an extensive knowledge base that can help potential customers and even your company's employees. This not only improves user experience, but also creates a professional brand image and dispels consumer concerns about consumption.

Six Strategies for Creating an Online Help Center: 1. Display help center in a prominent place and invite users to click

A help center site is only useful if it is prominently displayed. The easiest way to do this is to link to Help Center on your company website, official accounts, or mini-programs. Use guide banners to guide users and help them quickly resolve issues on their own.

2. Select important content for help center

The role of help center is to solve problems that users encounter while using product. The content of help center should be meaningful; ...) simulate users' use of product, write down problems that are difficult to understand and ask users to try them out, and evaluate content of help center (both new and old users)

3. Constantly update and optimize content of help center.

Your help center will never be complete. For this to work, article content must be constantly added and optimized. The key point is combination of graphics and text. When adding content, it must be written in native language, key point is ease of understanding. In order to continuously improve help center, we need to set up a problem feedback box so that users can report problems continuously to help improve help center page and make it more efficient!

4. Make an attractive search box for easy searching

The Help Center is a large document. To achieve effect of easy browsing and browsing, only when content in document is structured (putting articles of same type in one column), it can be convenient for users. consult.Navigation bar also needs to be carefully customized. At same time, we also need to set up a convenient search, which is no less than setting up elevators in high-rise buildings.

5. Single display template

One of Nielsen's principles of interaction is "principle of consistency". This also applies to help documentation. Since different products tend to be responsible for different modules, if templates are not unified at beginning, final results will be easy to vary and confuse. A simple and elegant display interface is also very important in a single template environment (remember not to use a display style with chaotic and saturated colors).

6. Multi-terminal adaptation

We can't decide which device a user is using to open our help center page. Nowadays, responsive design (content will be automatically reformatted to fit screen) is especially important, especially on mobile terminal, which controls more traffic, this is most basic requirement for a help to adapt to main mobile phones.

How to create a help center

Creating a help center is usually divided into following two methods:

Self-created website. This method requires production staff to have a specific codebase that can be built with a framework or apply a theme directly... But this method requires a lot of maintenance. worth, not easy to operate and troublesome.

SaaS cloud service category. With development of cloud computing, help center knowledge base solution based on SaaS cloud service is adopted by more and more users. The SaaS knowledge base has a simple structure. , No need to pay for hardware, no maintenance required, low initialization complexity, easy operation and easy display. The operation is simple, search is convenient, and mobile terminal effect is good.

To create a help center, it makes more sense to choose a Saas cloud service. I highly recommend this helpful online help center tool. It is a cloud-based help guide authoring tool that allows you to create help centers, FAQs, and knowledge. Libraries, API documentation, product manuals, etc. Enterprise development is a two-man race: holding hands with customers and moving forward with each other. Therefore, product designers must make good designs, as well as designs that will be used by people. Increase depth of use of product, and Help Center settings will help you better explore and understand product without distraction. By providing users with independent learning methods, optimize user experience.