As technology advances, more and more companies are turning to self-service as a way to solve customer problems. Self-service not only improves customer satisfaction, but also reduces workload and costs for businesses. To help cus...
When you first use a product or software and encounter usage issues, first thing you do in past is consult with customer support or make a phone call. Every day, support staff has to answer a lot of questions. same questions In lo...
As a great product, in addition to powerful features and easy-to-use features, related instructions and reference documents are also very important. These instructions and documents may help users make better use of this product a...
An enterprise knowledge base is an internal knowledge management system that aims to help businesses collect, organize and share knowledge efficiently. This can help businesses improve productivity, increase competitiveness, and s...
With advent of digital age, companies need to pay more attention to customer experience, and building a great help center has become a must-have choice for many large companies. In addition to providing users with a self-service e...
In today's highly competitive market, reference documentation has become one of important components of corporate products. As a product guide, reference document can help enterprise customers quickly understand how to use product...
With acceleration of digital transformation of enterprises, importance of knowledge management tools is becoming more and more visible. Good knowledge management tools can help companies improve operational efficiency, reduce cost...
Creating a help center is what most companies are trying to do, and its importance to companies is obvious. Now, it may not be difficult for businesses to create a help center, but there are a few issues that need to be clearly co...
During second half of development of Internet, many companies began to carry out digital transformation, while many companies neglected extremely important point - enterprise knowledge management. It can be said that in today's in...
FAQ (Frequently Asked Questions) A Frequently Asked Questions (FAQ) page is a type of page that is frequently used on websites or applications. It provides users with a convenient way to find answers to their problems and also red...