With continuous development of Internet technology, more and more enterprises are beginning to improve quality and efficiency of customer service through help center building platform. The help center building platform is a web-ba...
Many Internet users prefer a robust FAQ page to quickly find additional information. Because user has little time and wants to know features of product and services that can be provided. A well-designed FAQ page is a great way to ...
With continuous development of Internet technology, more and more businesses are beginning to realize importance of a help center. The Help Center is an important channel for businesses to provide help and support to users, which ...
The level of knowledge management, such as enterprise documents and images, is an important part of internal enterprise knowledge management. The excellent management of knowledge such as documents and images can effectively impro...
According to research, more than 50% of Internet users are more likely to use self-support on a website to resolve product usage issues. Then at this time, online help center (that is, online help page) meets needs of users. An on...
In an enterprise, communication and transmission of information is very important. The internal information of an enterprise is often diverse, including various documents, materials, reports, processes, etc. If it is not organized...
As technology advances, more and more companies are turning to self-service as a way to solve customer problems. Self-service not only improves customer satisfaction, but also reduces workload and costs for businesses. To help cus...
When you first use a product or software and encounter usage issues, first thing you do in past is consult with customer support or make a phone call. Every day, support staff has to answer a lot of questions. same questions In lo...
As a great product, in addition to powerful features and easy-to-use features, related instructions and reference documents are also very important. These instructions and documents may help users make better use of this product a...
An enterprise knowledge base is an internal knowledge management system that aims to help businesses collect, organize and share knowledge efficiently. This can help businesses improve productivity, increase competitiveness, and s...