Wiki supports community-driven collaborative writing and includes a set of support tools to support such writing. Some people think that a wiki system is a networked system of human knowledge. We can view, create, and modify web-b...
With advent of digital age, businesses are also facing challenge of digital transformation. Knowledge document management is a very important part of digital transformation of an enterprise. This article will detail how digital en...
How can companies create user guides in 2023? A user reference guide is a document or guide provided by an enterprise to help users make better use of products or services. It may provide product or service manuals, troubleshootin...
There are many ways to manage knowledge for businesses. Below are some of most common ways and how to properly manage knowledge. 1. How enterprises manage knowledge Create a knowledge base Creating a knowledge base is easiest way...
A product brochure is one of most important tools for selling products or services to potential customers. It not only contains detailed information about products or services, but also conveys brand image and cultural atmosphere ...
Customer Experience Management (CEM) is a customer-centric business management idea and method that aims to improve customer satisfaction, loyalty, and brand value by optimizing interaction between customers and businesses. Simply...
When knowledge becomes most important driver of new era, if enterprise does not have ability to manage knowledge, no matter how powerful it is today, it will be eliminated. What I feel most about studying digital survival is that ...
The importance of call centers for corporate value lies in enhancing customer satisfaction and loyalty, enhancing corporate brand image, promoting business development and increasing profits. By providing detailed reference docume...
In software development, product marketing, and other areas, reference documentation is an essential part. The function of help document is to provide users with instructions, answers to frequently asked questions, and other infor...
The market is highly competitive, and stable customers are key to long-term and stable development.Currently, goal of many companies is customer orientation, which has become slogan and goal of most companies. "Customer focus" nee...