SaaS is an acronym for Software as a Service, which means "software as a service" in Chinese. It is a cloud computing model, which means that software applications are provided to users over Internet. Users do not need to purchase...
An online help document for a team is a very important tool that can help team members collaborate and communicate better, improve work efficiency, and reduce communication costs. In this article, we'll look at various aspects of ...
The product documentation that needs to be prepared before a new product goes online is very important. It is not only useful for communication and collaboration during product development process, but also very important for subs...
With rapid development of information technology, more and more enterprises are turning to a customer-centric service mode, and Customer Self-Service Portal has become an important service method. This allows customers to solve pr...
The product instruction manual is a document that helps user to properly use and maintain product. It usually includes basic information about product, operation steps, safety warnings, troubleshooting, maintenance methods, etc. T...
Knowledge management and records management are two related concepts that are very closely related. Knowledge management refers to process of collecting, sorting, storing, sharing and applying knowledge resources within and outsid...
Knowledge management documents are important enterprise assets that can help employees better understand business processes, product features, standard operations, and other information. How to create valuable knowledge management...
With continuous development of Internet technologies, software as a service (SaaS) products have become an important way for enterprises to digitally transform. In SaaS products, help center is a very important component that can ...
With development of information technology and popularization of its application, more and more enterprises are beginning to realize that creation of a full-fledged help center can effectively reduce cost of servicing corporate cu...
With development of information technology, people can get all kinds of information anytime and anywhere on Internet. As an independent organizational system, operation and management of enterprises must rely on a large amount of ...
