A help center is a resource a company provides on a website, app, or other digital channel to help customers solve problems, answer frequently asked questions, and provide support. A well-established help center can bring many ben...
The importance of a help center for an online product is obvious. With constant improvement of company's customer service level, more and more companies are gradually paying attention to customer service. A good Online Help Center...
Experience Cloud Platform is a virtualized service platform over Internet that aims to provide users with convenient, efficient, secure and reliable cloud computing services. Using cloud platform, users can quickly create and depl...
By providing customers with a great user experience, they also develop targeted, personalized services for them. Most companies recognize importance of providing a good customer experience, but there is still a lot of work to be d...
With advent of digital age, enterprise knowledge management also faces new challenges and opportunities. The application of digital technologies can significantly improve efficiency and quality of digital internal knowledge manage...
The tool operation manual is mainly used to provide users with detailed instructions on how to use product, to help users better understand and master how to use product, thereby making it easier to use product and improve user sa...
Frequently Asked Questions (FAQ) is a collection of frequently asked questions and answers related to a particular area or product so that users can quickly resolve problems. It can help users solve problems quickly, improve user ...
In today's digital age, competition between businesses is no longer limited to product and price competition, but is more focused on service and user experience. With popularization of Internet and change in user habits, users are...
Many companies want to provide round-the-clock customer service without increasing their staff. So is there a way to implement this idea? Before we come up with a solution, let's talk about role of customer service. The role of cu...
Customer service is one of keys to business success. The success of a company depends not only on quality of products or services, but also on whether it can provide customers with quality customer service. With development of mod...
