It is undeniable that with rapid development of informatization of enterprises, use of electronic documents in enterprises is becoming more frequent. A high-quality document management system is valued and trusted by entrepreneurs...
Whether it is an individual or an enterprise, implementation of knowledge management is about achieving a goal with operational knowledge. With help of knowledge management, we can either solve problems, or improve capabilities of...
Knowledge Management System is an information management system that collects, organizes, stores, analyzes and shares internal knowledge of an enterprise by integrating various technical means. The knowledge base management system...
Creating an effective online help document is a challenge that any business must address when providing high-quality customer service. A good reference document can save customers time and effort, help customers solve problems qui...
The purpose of building a knowledge base is to better manage and pass on knowledge, and to improve team performance and results. In process of building a knowledge base, there are some key points to pay attention to in order to en...
The product instruction manual is a detailed instructional document that is generally used to familiarize user with method of use and operation of product. It includes product features, functions, instructions, operating steps, pr...
The FAQ page is also called FAQ page and can help answer common customer questions about your products and services. The FAQ page can provide customers with service support throughout procurement process, reduce communication cost...
What is FAQ From above introduction, you should also understand that FAQ is there to "solve problems". FAQ is an abbreviation for Frequently Asked Questions in English. FAQs are currently main means of providing online help on Int...
SaaS industries need not only great products, but also good customer service. In long run, retaining existing users is more important than acquiring new customers. Currently, key to improving customer service is creating a help ce...
The product brochure is an important tool that businesses can use to demonstrate product information to customers. This can help customers better understand features, functions, and uses of products, thereby enhancing customer con...
