With advent of information age, businesses are faced with more and more complex information, and how to manage and use this information has become key to development of enterprises. As a new idea and method of management, knowledg...
According to research, more than 50% of Internet users are more likely to use self-support on a website to resolve product usage issues. Then at this time, online help center (that is, online help page) meets needs of users. An on...
In current era of a data-driven knowledge economy, knowledge management is becoming an increasingly important skill. In an era of fierce competition, good knowledge management capabilities can help us better deal with various chal...
White papers are divided into two categories, one refers to research and development documents used in development, and other refers to customer-to-customer documents. White papers are not only applicable to SaaS development, they...
In today's society with development of science and technology, more and more companies are turning their attention to Internet and promoting their products on Internet. For these online products, it is especially important to have...
With continuous development and popularization of Internet technologies, more and more companies are beginning to transfer their business online. Such a transfer can not only significantly increase efficiency of enterprise, but al...
An enterprise knowledge wiki is a widely used knowledge management technique. By building an internal knowledge wiki, businesses can better manage and share knowledge, and increase employee efficiency and productivity. Explain in...
Digital Interaction Platform is a software platform that helps businesses and institutions create, manage, and optimize multi-channel digital interactions by integrating with various business systems and solutions. By helping comp...
It is certainly important for businesses to have a complete product manual. The instruction manual is not only an important reference for new employees on use and maintenance of product, but also an essential document for after-sa...
With continuous development of Internet technology, more and more enterprises are beginning to pay attention to establishment of customer service self-service centers and online product help centers. This can not only improve cust...
