Detailed explanation: How can we work well in enterprise wiki's internal knowledge base?
An enterprise knowledge wiki is a widely used knowledge management technique. By building an internal knowledge wiki, businesses can better manage and share knowledge, and increase employee efficiency and productivity.Explain in detail how to properly work with internal enterprise knowledge wiki: 1. Design knowledge base architecture.
The architectural design of an enterprise's internal knowledge wiki is very important and directly affects use and management of knowledge base. Therefore, when designing architecture of knowledge base, following points should be considered:
The purpose and scope of knowledge base. The enterprise needs to determine purpose and scope of knowledge base in order to determine what knowledge and information it should collect.
Classification and hierarchical structure of knowledge base. Enterprises need to categorize knowledge base and establish a hierarchical structure so that users can easily find and use relevant knowledge.
Naming conventions for knowledge bases. Businesses should establish naming conventions so that users can quickly and accurately find knowledge they need.2. Strengthen content of knowledge base.
Goals of building a knowledge base. Businesses need to clarify goals of building a knowledge base, such as improving employee productivity and accelerating product development.
Knowledge base building content. Enterprises need to collect and organize relevant knowledge and information in accordance with goals and scope of knowledge base.
Updating and maintaining knowledge base. Businesses need to develop a plan for updating and maintaining knowledge base to ensure that knowledge base content is always up-to-date and accurate.
Knowledge base security. Businesses need to formulate security policies for knowledge base to ensure that knowledge base content is not subject to malicious attacks or leaks.3. Increase utilization rate of knowledge base
Set standards for use of knowledge base. Businesses need to establish norms for using knowledge base, including how to use it, who can use it, how to update it, etc.
Training employees to work with knowledge base. Businesses need to train employees on knowledge base so that employees can use knowledge base quickly and efficiently.
Release of a guide to using knowledge base. Businesses should publish guidance on how to use knowledge base so that employees can quickly and accurately find knowledge they need.Fourth, strengthen knowledge base management.
Knowledge administrator role. The enterprise needs to appoint a knowledge base administrator who will be responsible for managing and maintaining knowledge base.
Knowledge base version control. Enterprises need to install a knowledge base versioning mechanism so that administrators can manage versions of knowledge base content.
Backing up and restoring knowledge base. Enterprises should develop strategies for backing up and restoring knowledge base to ensure that knowledge base content is not lost.
Knowledge base performance and availability. Companies must ensure good performance and availability of knowledge bases so that users can quickly and accurately find knowledge they need.This is an online tool for creating an internal enterprise knowledge wiki, give it a try!
This is a smart, cloud-based help creation platform that provides a professional help center, FAQs, knowledge base, API documentation, and product guide creation services for teams and enterprises. Linking between them will allow you to create a single "localization loop" without having to copy and paste content each time a translation is needed. With can now automatically localize product requirements documentation, help documentation, technical documentation, interactive user guides, frequently asked questions (FAQs)and standard operating procedures.Build Help Center features:
- CDN speeds up opening of page, providing a smooth and fast opening;
- With its own second-level domain name, it supports independent domain names and maintains site visitor data statistics.
- Full-text search, support for indexing by search engines;
- Support team in collaborating and editing content online;
- Multi-template themes can be freely switched;
- Multilevel column classification (suitable for classifying content in help centers and knowledge bases);
- Support for formatted text and markdown operations;
- Support for intelligent content search;
- Support for multi-terminal adaptation.
In short, an internal knowledge wiki is an important knowledge management technique. By designing structure of knowledge base, strengthening content of knowledge base, improving utilization rate of knowledge base, and strengthening management of knowledge base, enterprises can better manage and share knowledge, and improve work efficiency and productivity. employees.