In digital age, help center has become essential choice for many large businesses.
With advent of digital age, companies need to pay more attention to customer experience, and building a great help center has become a must-have choice for many large companies. In addition to providing users with a self-service experience, an enterprise help center also has added value of displaying a brand image. For potential enterprise users, obtaining desired resources through such a formal channel can not only increase user trust, but also improve retention.Need for a help center
1. Improve customer satisfaction
Creating a great help center can improve customer satisfaction. When customers use products or services, they will inevitably encounter some problems. If a company can provide timely and accurate assistance to solve customer doubts and problems, customers will be more satisfied and trust company's products and brands more. By building a great help center, businesses can provide timely, accurate, and comprehensive help and support to meet customer needs and enhance customer satisfaction.
Second, increase customer loyalty
Creating a great help center can increase customer loyalty. Customers need not only product or service itself, but also pre-sales, in-sales and after-sales services provided by enterprise. If an enterprise can provide high-quality customer service and solve customer problems and doubts, customers will have trust and recognition of enterprise and increase their loyalty to enterprise. By creating a great help center, companies can provide comprehensive and professional customer service and increase customer loyalty.
3. Increase your customer conversion rate
Creating a great help center can increase your conversion rate. When customers use a product or service, if they encounter problems and doubts, they may refuse to purchase or use, resulting in loss of a customer. If a company can provide timely and accurate help and support to solve customer issues and concerns, customers will trust and recognize company's products and brands more, and increase their willingness to buy or use, thereby increasing customer conversion rates. By building a great help center, businesses can provide professional and comprehensive help and support, and improve customer conversion rates.
Fourth, improve corporate image and brand value
Creating a great help center can improve your company's image and brand value. For customers, enterprise help center is an important window for understanding enterprise. If an enterprise can provide high-quality and professionalassistance and support, customers will have a good impression and recognition of company, as well as increase image and brand value of company. By building a great help center, businesses can increase customer awareness and trust in business, and enhance brand image and value of business.How to effectively create a great online help center? Help Center Meaning and Benefits of a Building
With it, you can create a help center interface in ten minutes, without cost of trial and error, search, enter official website, register an account, create a new website (help center), and select "Help Center / FAQ questions/online questions and answers.
Benefits of Online Help Center Tool:
- Support rich text and Markdown editing, you can upload images, videos, files, etc. to article, edit and save directly inside article and display it in help center, and change and customize content at any time;
- Web page clipping, you can directly extract and save content of web page to site with one click, improving work efficiency;
- Full-text search, Baidu-like search, highlighting keywords, providing users with a convenient search, there is also a questioned article retract button, you can check if answer solved user's problem;
- Multi-level column classification control, when editing content, you can directly select column to save;
- Page theme templates are free to use, one-click switching can be seen in foreground i.e. help center page, and background content and foreground content are synchronized;
- Visitor data statistics allow you to understand what problems users are most concerned about;
- Multi-terminal adaptation, support for mobile phone and computer display, help center can not only be linked to official website, but also embedded in applications, WeChat public accounts, etc.;
- The help center has a lot of content, data security must be guaranteed, data backup and download supported.
In summary, building a great help center has become a must-have choice for many large businesses. By improving customer satisfaction, increasing customer loyalty, increasing customer conversion rates, and improving corporate image and brand value, companies can gain greater business value and competitive advantage. Therefore, enterprises should pay attention to building an excellent help center, improve customer service, meet customer needs, and improve market competitiveness of enterprises.