November 15, 2023

What are conditions for mature knowledge management?

Whether it is an individual or an enterprise, implementation of knowledge management is about achieving a goal with operational knowledge. With help of knowledge management, we can either solve problems, or improve capabilities of ourselves / company, or create new knowledge, or achieve new goals ...

1. Knowledge management focused on business success

All knowledge management activities, including concepts, methods, culture and tools, must eventually return to business and bring real benefits to business. The essence of knowledge management is to empower a business with operational knowledge and ultimately contribute to success of individuals or businesses.

The following are some of benefits of current implementation of knowledge management in enterprises:

1) Promote inheritance of experience and ability between new and old employees, so that new employees or temporary employees can quickly get to work; 2) Gather experience of successful projects and reuse it in new projects to improve success of subsequent projects Delivery efficiency; 3) Break down walls between departments, build a flat organizational culture, and improve efficiency of inter-organizational collaboration; 4) Maximize value of experts, solve problem of recurrence of similar problems in enterprise and reinvent wheel; 5) Knowledge protection A culture of sharing balances knowledge barriers caused by excessive information security in enterprise; 6) attract potential private experts who are silenced and maximize invisible opportunities of colleagues around; Organize problems in university level and elementary school level; 8) Existing stocks of knowledge on Internet, making knowledge document living water, which can be used by employees anytime, anywhere; 9) systematically introduce external knowledge to solve problem of lack of knowledge in a certain area within enterprise; 10) collect, analyze and implement disparate innovations and ideas of employees to promote implementation of organizational innovation opportunities; 11) increase corporate knowledge. "soft power" and "improvement" Employees feel belonging and build a corporate online home for employees;

2. A hundred flowers bloom and knowledge management gradually matures

Currently, knowledge management industry is in second period of ascending curve curve, from high expectations at beginning to disappointment and reacquaintance. Practitioners today have begun to look at problems in terms of business reality. Think, try and generalize knowledge management solutions that can really add value to organization. 1) Knowledge management tools. Nowadays IT knowledge management tools based on business processes are very developed and many enterprises use communities of practice, expert Q&A, employee blogs, knowledge bases, etc. For example, SaaS software designed to create knowledge bases for enterprises. As a SaaS cloud product that supports private deployment, it has advantages of easy creation, easy knowledge transfer and backup, easy use, and convenient mobile terminal. Help businesses build an efficient and user-friendly enterprise cloud knowledge base. Implement internal knowledge collaboration and content management of an external product promotion website. Enabling businesses to increase revenue by improving user experience, increasing trials and customer retention. 2) Knowledge management techniques. Knowledge management techniques are still in their infancy, and various companies are trying some knowledge management techniques in practice. At present, a unified industry knowledge has not yet been formed, for example, collection of knowledge is same, and understanding and practice methods of each enterprise also vary greatly. 3) Other elements of knowledge management, such as knowledge management control and knowledge management culture, are still in point and general practice, and obvious effective methods have not been formed.